Assistant General Manager

Overview:

This position offers an exceptional opportunity for an external candidate to join Canad Inns and cultivate their skills under the guidance of an experienced General Manager. The Assistant General Manager will collaborate closely with the General Manager to gain comprehensive knowledge of all facets of hotel operations, with the goal of advancing to the role of General Manager. This role entails supporting the General Manager in daily operations, providing leadership to department managers, and contributing to the ongoing enhancement of service standards, sales, and cost management.

In addition to supporting the General Manager in daily operations, this role includes direct leadership of Food and Beverage Operations for a property featuring two restaurants, a lounge, and an event centre. The Assistant General Manager will provide strategic and operational oversight to department managers, ensuring excellence in service standards, driving sales growth, and maintaining effective cost management across all F&B outlets. This position is integral to enhancing guest experiences and optimizing profitability while fostering a culture of continuous improvement.

Responsibilities include but are not limited to:

• Collaborative Leadership: Work closely with the General Manager to lead, guide, and direct all aspects of the property, including Food and Beverage operations for two restaurants, a lounge, and an event centre.
• Operational Support: Assist in planning, organizing, auditing, and controlling operations in alignment with corporate policies, goals, and objectives.
• Food & Beverage Oversight: Take primary responsibility for F&B operations while collaborating with the General Manager on strategic initiatives to enhance service quality, cost control, and revenue growth.
• Financial Performance: Monitor budgets, forecasts, and KPIs for all departments; implement strategies to achieve profitability targets.
• Team Leadership: Recruit, train, coach, and evaluate department managers and staff; foster a culture of accountability and engagement.
• Guest Experience: Assist in ensuring exceptional service standards across all guest touchpoints; resolve escalated guest concerns promptly and professionally.
• Compliance & Safety: Partner with the General Manager to maintain health, safety, and sanitation standards; ensure compliance with provincial regulations and corporate policies.
• Sales & Marketing Support: Collaborate with the General Manager on promotional initiatives, event planning, and brand-specific campaigns to drive revenue.
• Scheduling & Labor Management: Assist in optimizing staffing levels based on business volumes and managing labor costs effectively.
• Property Standards: Conduct regular inspections and work with the General Manager to coordinate maintenance and FF&E upgrades.
• Inventory & Purchasing: Oversee procurement of food, beverage, and operational supplies; maintain cost efficiency and vendor relationships.
• Reporting & Analysis: Prepare and review operational reports with the General Manager; identify trends and implement corrective actions.
• Leadership Presence: Act as the property leader in the absence of the General Manager, ensuring continuity of operations and decision-making.

Qualifications:

• Post-secondary designation in Hospitality management or a related discipline.
• 3 5 years of Food and Beverage operations management experience at a senior level.
• Ability to manage change effectively.
• Exceptional organizational skills.

• Proven ability to lead a complex integrated business operation that has diverse profit centres.

Our benefits to support your success:

• Comprehensive Group Benefit Program.
• Continued education assistance, Scholarships.
• Participation in the Employee Canadvantage Rewards Program.
• Discounts on food and beverages through the Canadvantage Employee Food & Beverage Discount, applicable to restaurants, room rates for both employees and their guests.
• Employee Engagement Events such as Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more.
• Wellness Benefits, including discounts for fitness facilities and access to the Employee Assistance Program.
• Career Growth Opportunities.

About Canad Inns:

Canad Inns is Manitobas premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.