About the job Full-time Medical Office Assistant - Vancouver Gastroenterology
MOA is required by a Gastroenterology specialist with a busy Vancouver practice. The successful candidate is expected to serve as the primary point of contact with all patients, referring offices, and medical professionals. He/she will work in close collaboration with the surgeon to promote the growth and ongoing success of the practice. This is an opportunity to build a strong Medical Office Assistant skill set. The position is expected to be challenging and very rewarding.
Location: 1190 Hornby Street, Vancouver, BC
Type: Permanent, Full Time, Monday to Friday
Availability: As soon as practical
General attributes desired:
Ability to balance all the important tasks of running a surgical office
A patient-focused approach, with good communication and interpersonal skills
Good initiative and desire to complete their work at a high standard, with minimal supervision
Thorough and professional in all aspects of work
Be an outstanding problem solver (independently seek out solutions) and/or have the confidence to ask questions
Very good organizational skills
The ability to deal with members of the public and other healthcare professionals in a tactful manner
The ability to keep important and sensitive information confidential at all times
The ability to work under pressure and under the threat of looming deadlines
Strong computer skills
Ensure physicians productivity by maintaining a clinical calendar & scheduling all patient appointments
Maintaining up to date electronic patient records – experience and skill with Accuro is an asset
Document scanning and filing into Accuro
Filing and responding to incoming electronic faxes, which includes test results, referral letters, pharmacy communications, etc
Patient education & logistic support to patients for clinic visits
Timely return of phone calls with appropriate and diligent documentation
Flexibility to change schedules when required
Maintaining good working relationships with referring office medical office assistants
Coordinating patient referrals to other specialists
Ability to thoroughly assess and submit OR bookings for multiple surgical locations. Maintaining a positive professional relationship with all OR booking staff
Thorough, accurate, and up-to-date billing. Must frequently audit and follow up on outstanding billings
Strong computer skills – must be well versed in the EMR systems (preferably Accuro) as well as Microsoft Word, Excel
Salary: Commensurate with experience, education, and tasks undertaken
MOA certification or equivalent with 5 years of experience.
Previous experience working in a Specialist office is preferred.
Excellent English communication skills.
Summary of Position:
Specialist practice, where the patients are the focus.
Full Time: 40hrs/week, Monday to Friday.
Language: English (required), any other languages are an asset.
Salary: Based on experience.
Additional Pay: Annual bonus based on performance review and billing follow-up
Start Date: As soon as practical
Training: Training available with the current MOA
Please submit a resume and cover letter highlighting how you meet the above criteria. Please note that only those candidates selected will be contacted.