Medical Office Assistant - VGH Surgeon

Position Summary: MOA is required for a Hepatopancreatobiliary Surgery specialist with a busy practice at the Vancouver General Hospital. The successful candidate is expected to serve as the primary point of contact with all patients, referring offices, and medical professionals. This is an opportunity to build a strong Medical Office Assistant skill set. The position is expected to be challenging and very rewarding.

Location: Diamond Health Care Centre, Vancouver General Hospital

Type: Permanent, Full Time, Monday to Friday

Availability: As soon as practical

General attributes desired:

• Positive attitude

• Ability to balance all the important tasks of running a surgical office

• A client-focused approach, with good communication and interpersonal skills

• Has initiative and desire to complete their work at a high level, with minimal supervision

• Thorough and professional in all aspects of work

• Be an outstanding problem solver (independently seek out solutions) and/or have the confidence to ask questions

• Very good organizational skills

• The ability to deal with members of the public and other healthcare professionals in a tactful manner

• Honesty

• The ability to keep important and sensitive information confidential at all times

• The ability to work under pressure and under the threat of looming deadlines

• Strong computer skills

MOA Duties:

• Ensure physician's productivity by maintaining the clinical calendar & scheduling all patient appointments

• Maintaining up-to-date electronic patient records experience and skill with Plexia is an asset

• Document scanning and filing into Plexia

• Filing and responding to incoming electronic faxes, which include test results, referral letters, pharmacy communications, etc

• Patient education & logistic support to patients for clinic visits

• Timely return of phone calls with appropriate and diligent documentation

• Flexibility to change schedules when required

• Maintaining good working relationships with referring office medical office assistants

• Coordinating patient referrals to other specialists

• Ability to thoroughly assess and submit OR bookings. Maintaining a positive professional relationship with all OR booking staff

• Thorough, accurate, and up-to-date billing. Must frequently audit and follow up on outstanding billings

• Strong computer skills must be well-versed in the EMR systems (preferably Plexia) as well as Microsoft Word, Excel, Google Calendar.

Salary: Commensurate with experience, education and tasks undertaken

Requirements: MOA certification or equivalent

Previous experience working in a surgical office is preferred

Summary of Position:

Surgical Practice, where the patients are the focus.

Full Time: 40hrs/week, Monday to Friday.

Language: English (required), any other languages are an asset.

Salary: Based on experience.

Additional Pay: Annual bonus based on performance review and billing follow-up

Benefits: Yes

Start Date: As soon as practical

Please submit a resume and cover letter highlighting how you meet the above criteria. Please note that only those candidates selected will be contacted.