Technical Lead (Marine Engines)

• Act as the initial point of contact for high-speed engine system technical issues that have been escalated; work with internal engineering and product teams to conduct root cause analysis and offer practical solutions.
• Organize technical service instances that call for cross-functional cooperation, making sure that information is effectively shared between the departments of service operations, sales, engineering, and aftersales.
• To guarantee smooth service execution, oversee field service engineers' service coordination, including work assignment, resource planning, and technical preparation.
• Assign service engineers to test the engines and work with the workshop supervisor to plan the test bed.
• As the subject matter expert, actively participate in customer meetings, audits, and technical reviews while providing remote and onsite technical support to clients in the APAC region.
• To assist with Integrated Logistics Support (ILS) preparation for tenders and ongoing project deliveries, collaborate closely with the sales and project teams.
• Determine the technical skill gaps in the high-speed engine service team and Business Partners; work with the Engine Academy to create and deliver organized training programs (classroom, digital, and hands-on).
• Enhance diagnostic skills, technical competency, and customer communication by coaching and mentoring field service engineers and technicians.
• Uphold and manage the region's internal and external service employees' certification status, competency records, and service skill matrix.
• Determine corrective and preventive measures for persistent service issues or non-conformities, and assist with root cause investigations.
• Participate in projects for continuous improvement and service process standardization to lower service costs and boost technical responsiveness.
• Create and maintain service documentation, such as technical checklists, reports, bulletins, troubleshooting manuals, and SOPs.
• Track training results, technical KPIs, and service effectiveness metrics, and suggest data-driven enhancements.
• Engage in regional and international technical forums to reflect the performance and insights of the local organization.
• Maintain safety and quality standards in all field support and training operations in accordance with Ministry of Manpower regulations and rules.
• In order to support onsite technical interventions, customer engagements, training facilitation, and service coordination, up to 20% of travel (both domestic and foreign) is necessary.

Requirements:

• Mechanical or electrical/electronic engineering bachelor's degree (or its equivalent).
• At least 6 years of field support or technical service experience, preferably in the high-speed engine, energy, or maritime sectors.
• Demonstrated practical diagnosis and troubleshooting skills.
• Strong communication, coordination, and documentation abilities.
• Expertise instructing junior engineers or providing technical training.
• Expertise in field service engineers' operational assistance and service coordination.
• Familiarity with e-learning platforms, service quality frameworks, and training development tools.
• Knowledge of digital service tools and remote diagnostics.