Application Specialist International (CS)

Job Responsibilities:

• Monitor the performance and health of servers, applications, databases, and storage systems.
• Ensure system availability and stability through proactive monitoring and incident response.
• Detect, analyze, troubleshoot, and document IT faults in accordance with organizational standards.
• Utilize standard tools for managing incidents, problems, requests, and changes.
• Escalate unresolved or high-impact issues to the on-call team or Escalation Manager as per guidelines.
• Provide after-hours support when issues occur outside normal service windows.
• Follow all company policies and procedures related to server operations, security, and data privacy.
• Deliver technical support to end-users, resolving client-server related issues promptly.

Job Requirements:

• Diploma, Degree, or equivalent professional training in Computer Science or related field.
• Ability to collaborate with cross-functional teams and provide user support.
• Prior experience as a data center or systems operator.
• Hands-on experience with UNIX and Windows systems and command-line tools.
• Familiar with ServiceNow, Dynatrace, Tivoli, and UC4.
• Proficient in Microsoft Office 365 suite including Outlook and Teams.
• Willingness to work in a 24/7 shift rotation schedule.
• Familiarity with basic understanding of UNIX infrastructure and operational workflows, experience in handling, interpreting and responding of UNIX related alarms through trouble ticket systems.
• Ability to interpret and respond to UNIX system alerts.
• Knowledge of essential Windows commands to assess server status.
• Ability to identify and troubleshoot different types of Windows error alerts.
• Proficient in using Windows OS for daily operations
• Experience handling Windows-related alarms and events via ticketing systems.
• Understanding of Windows infrastructure components.