Service Engineer

Job Description:

• Responsible for scheduled maintenance execution.
• Responsible for installations.
• Responsible for customer communication and for all customer support, including Telephone, Remote and Emergency support. 
• To ensure that all aspects of the Service Engineers role lead to a satisfied customer experience in the Region or Territory the person is responsible for.
• Responsible for adopting the company professional management values and use them positively, that in turn, delivers the expected customer satisfaction thus securing the organisation's goals for growth, sales, and profit.

Job Requirements:

• Knowledge of principles and processes for providing customer and personal services. 
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to execute agreed tasks & deadlines against performance criteria (KPI).
• Result orientation, ability to follow through and respect deadlines.
• Customer face-to-face interaction skills and commercial service skills.
• Social perceptiveness.
• Technical competence in an engineering discipline, hydraulic, mechanical or electrical.
• Computer literate.
• Good grammar and communication skills.
• Technical education commensurate to the products supported.
• Experience of using a corporate ERP system.