Customer Support Agent (German)

Lisbon, Portugal | On-site | Full-time

Join a leading multinational tech company as part of a global support team representing one of the world's top streaming platforms! If you're fluent in German and enjoy helping people while building an international career in sunny Lisbon, this is your opportunity to shine.

What You'll Do

• Provide exceptional support to premium customers via phone, email, and chat.

• Diagnose and resolve technical or account-related issues efficiently.

• Escalate complex cases to senior teams when necessary.

• Collaborate with internal experts to improve the customer experience.

• Accurately document interactions and flag recurring bugs or insights to the engineering team.

What We're Looking For

• Fluent in German (C1+) and proficient in English (B2+).

• Excellent communication and problem-solving skills.

• Calm under pressure, customer-focused, and detail-oriented.

• A team player who can also work independently in a fast-paced environment.

What You'll Get

• Competitive salary with annual performance bonus.

• Private health insurance, meal, and transportation allowances.

• Full relocation support and housing assistance for those moving to Portugal.

• Ongoing career development and training opportunities.

• A friendly, multicultural workplace where your voice matters.

• Enjoy the Lisbon lifestyle work where others go on vacation!

If you're ready to elevate the customer experience for a global brand, apply today and start your next chapter in Lisbon!