German-speaking Fraud Activity Agent

Position: German-speaking Fraud Activity Agent
Location: Barcelona, Spain
Employment type: Full-time, on-site
Remuneration: Base salary + performance bonus

We are seeking a German-speaking Fraud Activity Agent to join our clients growing risk and compliance team in Barcelona, Spain. In this role, you will be responsible for investigating suspicious activity, verifying customer information, and ensuring all cases are handled accurately and efficiently.

This position requires strong analytical skills, attention to detail, and the ability to make sound judgments in time-sensitive situations.

Key Responsibilities

• Investigate and verify suspicious or high-risk activity using internal tools, processes, and guidelines.

• Review customer documentation and assess potential risks or fraudulent behavior.

• Resolve cases efficiently while meeting defined service-level standards.

• Track pending cases, follow up on missing information, and escalate issues when required.

• Maintain clear, accurate records of all investigations, actions, and outcomes.

• Communicate professionally and empathetically in sensitive or escalated scenarios.

• Apply fraud detection techniques and risk indicators to mitigate exposure and maintain data integrity.

• Identify and recommend process improvements to enhance efficiency and accuracy.

• Demonstrate sound judgment, professionalism, and integrity in all case-handling activities.

Requirements

• Fluent in German (C1 level), both written and spoken, and proficient in English (minimum B2).

• Previous experience in fraud prevention, risk management, or back-office operations (6+ months preferred).

• Excellent analytical, problem-solving, and decision-making abilities.

• Strong attention to detail with a high degree of accuracy and accountability.

• Professional communication skills with empathy and adaptability.

• Comfortable managing complex or sensitive cases in a fast-paced environment.

• Proficient with tools such as CRMs, databases, and online research systems.

• Familiar with major operating systems (iOS, Android, Windows) and able to communicate technical details clearly.

• Dependable, proactive, and collaborative, with a continuous improvement mindset.

Benefits

• Competitive remuneration with performance-based bonuses.

• Private healthcare coverage.

• Relocation assistance for candidates moving to Barcelona.

• Comprehensive paid training on company processes, tools, and systems.

• Modern office facilities located in a central, well-connected area.

• Supportive, inclusive, and multicultural work environment.