Customer Support Representative (German)

We are working with a leading Outsourcing/BPO consultancy seeking to onboard a German-speaking Customer Support Representative to join their team remotely in Hungary. This role offers a dynamic work environment, comprehensive training, and a supportive team atmosphere.

Position: Customer Support Representative
Location: Remote, Hungary
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities:

• Handle incoming contacts via various channels (live chat, email, messages, contact forms) from E-commerce platform users regarding their orders/queries while delivering excellent customer service.
• Assist customers with their inquiries, requests, or orders by properly, completely, and accurately entering data in the support tools.
• Solve customer cases and support online orders in a timely manner.
• Maintain a high level of professionalism with clients, establishing a positive rapport with every contact.
• Stay updated on product knowledge and be informed of any changes in company/client policies.
• Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
• Achieve Key Performance Indicators (KPIs) whilst maintaining excellent quality.
• Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI.

Requirements:

• At least Fluent level of German, both oral and written.
• Ownership of TAJ card, Tax number, and Address card.
• At least 6 months of experience in voice support in German, ideally in customer support/contact center.
• Currently based in Hungary.
• Excellent communication and interpersonal skills (both oral and written), with the ability to communicate well with internal and external contacts.
• Customer-focused with a friendly and professional manner, understanding customer concerns.
• Ability to function and adapt in a fast-paced environment.
• High emotional intelligence and soft skills with the ability to serve high-profile customers.
• Excellent comprehension and problem-solving skills.
• Tech-savvy/computer literate with experience and knowledge of MS Office applications.
• Experience in a multi-system environment.

Offer:

• Excellent remuneration package based on experience, skills, and performance.
• Schedule: Monday to Sunday - shifts on weekly rotation between 6 AM and 12 AM, 8 hours of work, 5 times per week.
• Cafeteria subscription valued at 22,000 HUF.
• Work from home allowance of about 50 EUR.
• Permanent employment.
• Private medical insurance for the employee and dependents.
• Dynamic and creative team with a positive and friendly atmosphere.
• Guidance and tools to reach your full potential.