Dutch-Speaking Chat Customer Support Agent

Position: Dutch-Speaking Chat Customer Support Agent

Location: Riga, Latvia
‍ Employment Type: Full-time or Part-time (min. 20 hours/week)
Work Model: On-site (Hybrid option available after 3 months,  performance-based)

We are looking for a Dutch-speaking Chat Customer Support Agent to join our team in Riga!
In this role, youll be assisting users of a global payment platform exclusively through chat and emailno phone calls involved. If you enjoy problem-solving, communicating with customers, and delivering top-quality service in a fast-paced environment, this is a great opportunity to grow your career.

Key Responsibilities

• Provide customer support via chat and emailno voice calls required

• Deliver clear, accurate, and timely responses to customer inquiries

• Log case details and resolutions in the internal support system

• Ensure all cases are resolved within established timelines and procedures

• Escalate high-priority issues when necessary

• Work both independently and as part of a collaborative support team

• Maintain exceptional service quality across all interactions

• Adhere to scheduled work hours and punctuality expectations

• Meet key performance targets (response time, resolution rate, handling time, etc.)

• Participate in training sessions and continuous learning initiatives

• Perform additional tasks as needed to enhance customer experience and improve team performance

Requirements

Language Skills

• Dutch: B2 (Upper-Intermediate or above) strong written communication

• English: B1+ (Intermediate or above)

Background & Skills

• Previous customer service experience (especially in outsourced environment) is an advantage

• Strong computer literacy; minimum typing speed of 50 WPM at 90% accuracy

• Customer-focused mindset with strong problem-solving abilities

• Friendly, positive, self-driven, and adaptable personality

• Collaborative and team-oriented attitude

• Ability to work in shifts and adapt to fast-changing priorities

Eligibility & Relocation

• EU citizenship or valid work permit for Latvia

• Willingness to relocate to Riga (relocation assistance provided)

• Willingness to undergo a background check (e.g., criminal record)

What We Offer

Training & Development

• Paid onboarding training and continuous learning programs

• Access to DEXT an educational platform with 5,000+ free courses, practice labs & certifications

Work Conditions & Benefits

• Operating hours: 07:30 00:30, Monday to Sunday

• 40 hours per week (full-time)

• Hybrid work option available after 3 months (subject to performance)

• Option to work from home for late shifts ending after 21:00

• Premium medical insurance for you and your family (including dental, vision, mental health, and more)

• Fully covered Compulsory Health Examination (OVP)

• Competitive salary + allowances based on experience

• 4 weeks of paid annual leave

• Modern, dynamic, and international work environment

• Team-building activities, celebrations, and a supportive company culture