Customer Service Advisor (Dutch-speaking)

Position: Customer Service Advisor (Dutch-speaking)
Location: Benalmádena, Spain
Employment Type: Full-time
Remuneration: Base salary

We are looking for a Dutch-speaking Customer Service Advisor to join our international eCommerce support team in Benalmádena, Spain.
In this role, you will be the first point of contact for customers, assisting them via phone, chat, and other digital channels. You will help resolve inquiries efficiently, provide accurate information, and ensure a smooth customer experience with empathy and professionalism.

This is an excellent opportunity for someone who enjoys communication, problem-solving, and working in a multicultural environment.

Key Responsibilities

• Support eCommerce customers through phone, chat, and other digital channels (including email and social media in the future).

• Identify customer needs, provide accurate information, and deliver timely solutions and alternatives.

• Handle complaints with patience and professionalism, always ensuring customer satisfaction.

• Follow company guidelines, scripts, and best practices provided during training.

• Escalate complex or unresolved cases to the appropriate department when necessary.

• Collaborate with team members to resolve issues and share feedback for continuous improvement.

• Accurately document all customer interactions and actions in the CRM system.

Requirements

• Languages: Fluent Dutch (spoken and written) and English at a B2 level or higher.

• Communication Skills: Excellent verbal and written abilities to communicate clearly and simplify technical information.

• Personality:

  • Calm, empathetic, and professional under pressure.

  • Strong active listening and problem-solving skills.

  • Adaptable and reliable, with a strong sense of responsibility.

• Work Style: Able to work independently while collaborating effectively within a team.

• Availability: Willingness to work on a rotational shift schedule and maintain punctuality.

What We Offer

• Competitive base salary and stable full-time contract.

• Opportunity to work in a friendly, dynamic, and multicultural environment.

• Comprehensive training program with ongoing coaching and career development support.

• Tools and resources to help you reach your full potential.

• Relocation support to help you settle comfortably in Spain.