Job Openings Engineer 1st Level for Ops NOC Transport

About the job Engineer 1st Level for Ops NOC Transport

Responsibilties

  • 1st Level Alarm Monitoring of Transport Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore {Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP) Network
  • Coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
  • Communicate with Field, 3PP and 2nd Line Support (Local & Remote(GSC))
  • Perform 1st troubleshooting and/or escalate to 2nd line support.
  • Monitor (detection), Create trouble ticketing, escalation and follow up until the problem resolved
  • Cacti Handling
  • EOE Event management
  • EOE Incident management
  • Constantly monitoring Service availability & performance. Machines guided by humans who intervene for exceptions.
  • Constantly monitors the EoE machine systems, data & the different models that support delivery of Services.
  • Mobilizes corrective actions, does impact analysis & invokes contingency plans.
  • Provides fast response technical capability that supports the running of the Services.
  • Performs Service exception Mgmt, initial analysis & triggers corrective actions.
  • Includes issue diagnosis, routine resource fulfillment & Field technical assistance center & optimization activities.
  • Support Call Center for customer complaint handling
  • Handover and Incident Report
  • Operational KPI SLA & Response Time
  • Support to Incident and Shift Manager

To be successful in the role you must have

  • Knowledge sharing & collaboration skills.
  • Problem solving & creative thinking.
  • Ericsson knowledge.
  • Work in NOC Monitoring Shift (12 hours/shift) Day & Night Shift
  • Knowledge of MS Team and MS Office
  • Knowledge of 2G, 3G, 4G,5G and new technology telecom network
  • Skills set of multivendor Transport (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore{Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP)
  • Customer Complaint Handling related to Wifi & Transport Network
  • Knowledge of EOE Event Management, Incident Management, Access Management and Operational Process
  • Basic knowledge of RAN Multivendor (Ericsson/Huawei/Nokia) Network
  • Basic knowledge of IP Network (OSI Model)
  • Good English communication (Written and Verbal)
  • Knowledge of CACTI Handling

Key Qualification:

  • Experience: Minimum 2-4 years in Telecommunication under Transport Equipment (IPRAN/IPCore/Microwave/DWDM/Wifi/ISP) Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc)
  • Education: Bachelor/masters degree in ECE/Electrical/Computer Science/Electrical/ Telecommunication/ Computer Engineering



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