Fixed Broadband Technical Support Engineer

Responsibilities
1. Network Performance Monitoring and Issue Analysis
o Analyze issues occurring in the network system.
o Develop methods and strategies to improve service quality.
o Plan and identify potential problems in advance to prevent future issues.

2. 2nd Tier Support for Issue Resolution
o Provide support when the First Tier team (e.g., NMC, NOP, L1) cannot resolve issues.
o Perform troubleshooting and resolution for Fixed Broadband Network-related problems.

3. Developing Solutions and Optimizing Work Processes
o Propose appropriate and effective solutions to technical problems.
o Improve work processes to reduce redundancy and enhance issue management efficiency.

4. Coordination with Teams and Vendors
o Communicate and collaborate with internal and external teams.
o Work with service providers or equipment manufacturers (Vendors) to expedite issue resolution.

5. 24/7 Standby Support
o Be prepared to provide emergency support around the clock.
o Assist and support the team during assigned periods of standby duty.

Qualifications

- Bachelor degree in Engineering : Telecommunications, Electronics, Power Electric, or related fields.

- At least 1-2 years of experience in network monitoring and support

- Good communication skills and good teamworks