Job Openings Service Delivery Manager (Singapore)

About the job Service Delivery Manager (Singapore)

Job Introduction

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Service Delivery Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.


  • Manage the after-sales team by setting service standards and ensuring KPIs are met
  • Ensure strong and clear coordination between departments for minimal resolution times
  • Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity
  • Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations
  • Resolve managerial level customer grievances or special requests
  • Weekly/monthly reporting for management review.
  • Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service teams staff to achieve full competencies and the highest brand image possible.


  • Diploma/Bachelor Degree in Business with outstanding academic performance
  • Minimum of 5 years experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;
  • Excellent written and verbal communication skills
  • Proficient in English
  • Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.