IT Support

Responsibilities

Manage IT technical activities to achieve operational outcomes, including timelines, expected stakeholders experience, and prioritizing and allocating workflow;

Provide timely and effective information and technical interpretation on IT matters, in a manner easily interpreted by stakeholders;

Be the focal point or contact for all stakeholders and proactively understand & anticipate to their business needs;

Evaluate and respond to operational or service delivery issues to ensure that business risks are minimized;

Monitor, review and analyse incident performance metrics and recurring issues/requests;

Provide support for a range of devices, hardware, software, network, systems and other related technologies;

Monitor the daily installation statistics and be responsible for technicians productivity.

Requirements

Degree in Information Technology &/Or Engineering;

Minimum of 5 years experience in related industry and technical background with knowledge of technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage;

Minimum of 2 years experience in working as a team;

Team leading experience will be good to have;

Fully computer Literate with experience/Knowledge Application usage and PC troubleshooting;

Knowledge of Project Management is an advantage;

Ability to use Excel to Reconcile Billing/Reporting/Data Exports;

Strong analytical problem-solving skills with and thinking out of the box