Job Openings Customer Success Consultant (Kuala Lumpur, Malaysia)

About the job Customer Success Consultant (Kuala Lumpur, Malaysia)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Success Consultant to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. 



Job Responsibilities: 

  • Assist customers in deploying the Delivery software into their business environment ensuring a smooth transition to the new system platform Serving as liaison between product and development
  • Provision of training / demos to both internal and external stakeholders
  • Understanding and improving Delivery adoption among customers
  • Consistently engaging with staff, providing regular feedback on software
  • Provide support to Sales teams to close business opportunities
  • Translating market requirements, testing new features for market readiness whilst liaising with development Teams

Job Requirements:

  • Well versed in leveraging and supporting Software as a Service (SaaS) solutions to optimize business operations and enhance user experience.
  • Highly proficient in using Excel to analyze data, create complex formulas and build meaningful reports.
  • Meticulous in identifying discrepancies and ensuring accuracy across all tasks.
  • Clear, concise and effective in both written and verbal communication with teams and clients.
  • Strong analytical mindset for identifying challenges and developing innovative solutions.
  • Experienced in quality assurance processes and adept at diagnosing and resolving technical issues.