Billing Agent (Jakarta, Indonesia)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Billing Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Handle invoicing, payments, and liaise with customers and suppliers
• Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
• Prepare and issue accurate invoices for our SaaS and GPS tracking services.
• Ensure timely delivery of invoices to clients.
• Review and verify billing data to ensure accuracy before processing.
• Resolve any discrepancies in billing information promptly.
• Update and maintain detailed records of customer billing accounts.
• Manage recurring billing cycles and subscription renewals.
• Address and resolve customer billing questions and issues efficiently.
• Provide excellent customer service to maintain positive client relationships.
• Assist in the preparation and analysis of billing-related financial reports.
• Ensure all billing activities comply with company policies and financial regulations.
• Continuously improve billing processes to enhance accuracy and efficiency.
  
  

Job Requirement

• Excellent communication and interpersonal skills
• Minimum 2 year of experience as accounting / billing staff
• Familiar with Navision/Accounting System and Microsoft Office applications
• Hands-on and a positive attitude
• Team player, with a high level of energy
• Strong attention to detail and accuracy
• Analytical ability
• Emotional intelligence and Assertive
• Strong administration skills
• Active English (speaking, listening, & writing)