Collection Officer (Hong Kong)

Responsibility

• Call and pursue collections and to negotiate with customers of their payment schedules
• Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
• Daily update of ageing report
• Issuance of monthly letter of payment reminder and Statement of Account
• Process relevant debt recovery actions for further actions
• Other ad-hoc duties as assigned by Supervisor/Manager

Requirements

• Diploma holder
• Only consider the one who has worked with the SME and cooperate 
• 2+ years' experience in a collections role or related function.
• Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas.
• Excellent analytical skills with the ability to create and present detailed reports.
• Strong problem-solving attitude and adaptability.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as a team player.
• Strong administration skills.