Country Manager (KL, Malaysia)

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Office Manager/ Country Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

Sales and Business Development:

• Develop and implement strategic sales plans to achieve business targets and market growth.
• Identify and pursue new business opportunities to expand market share.
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Monitor market trends, competitor activities, and customer needs to adapt strategies accordingly.

Operations Management:

• Oversee day-to-day operations to ensure efficiency and effectiveness across all business functions.
• Optimize processes and resources to meet business objectives and maintain operational excellence.
• Develop and monitor key performance indicators (KPIs) to evaluate operational success.

After-Sales Support:

• Ensure a high level of customer satisfaction through effective after-sales services.
• Lead and develop the after-sales support team to handle customer queries, complaints, and technical issues efficiently.
• Implement feedback mechanisms to continuously improve customer service quality.

Collections and Credit Control:

• Manage and monitor the collections team to achieve timely recovery of outstanding payments.
• Establish and enforce effective credit control policies and procedures.
• Work closely with finance and legal teams to address delinquent accounts and minimize risk exposure.

Control Room Management

• Oversee control room operations to ensure the smooth functioning of business-critical processes.
• Implement systems and protocols to enhance monitoring, compliance, and efficiency.
• Ensure data accuracy and the timely generation of reports for decision-making.

Team Leadership and Development:

• Build, mentor, and lead a high-performing team across sales, operations, and support functions.
• Foster a positive and collaborative work environment.
• Develop and implement training programs to enhance employee skills and performance.

Strategic Planning and Reporting:

• Collaborate with the regional/global leadership team to align country-specific strategies with organizational goals.
• Prepare and present regular reports on financial performance, sales, operations, and customer satisfaction metrics.
• Manage budgets, forecasts, and financial planning for the country operations.

Requirements

• National Senior Certificate or Degree.
• Relevant Business/Finance, Chartered Accountant (CA) qualification or Engineering Degree preferred.
• Microsoft Excel Advanced.
• Solid experience with Microsoft Excel.
• Excellent analytical skills along with the ability to create and present detailed reports.
• Team management and negotiation skills.
• Problem-solving attitude.
• Adaptability.
• Emotional intelligence and Assertive.
• Strong administration skills.