Sales Coordinator

Job Description:

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements:

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Customer Service

- Effective Customer Service Desk Management

- Record, follow up and resolve Customer Complaints

- To ensure an efficient Customer Service at all times (all Customers are attended to)

- Telephone etiquette (to ensure that all calls are answered within the required time)

 

Store Standards

- Effective management of the Ready for Business Checklists and - - processes with regards to area of responsibility and those of the - 

- General Assistant, Sales Advisors and Forklift Drivers.

- Price changes to be implemented in line with advertised prices.

- Implementation of planograms

 

People Management

- Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities

- Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.

- Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)

 

Safety (OHSA) Requirements

- Ensure that safety standards are adhered to

- Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.

 

Security Awareness

- Be aware of any suspicious people and / or activities in and outside the Store.

- Password security