Business Analyst(External Applications Only)

Description:

Understand the business information requirements, collate information, investigate, analyse, and compile, together with recommendations, in a format relevant to internal customer needs. Maintenance of all IT related systems within Department.

Requirement:

• Minimum NQF 7 BCom qualification with 5 years experience in a similar position

• Deadline driven

• Excellent analytical skills

• Passion for detail

• High level of computer literacy (Advanced Excel)

• SAP, Bex Analysor and Qliview system experience

• Database structure knowledge

Key performance area:

Management information environment

Validation of system information and data integrity

Take necessary corrective action for discrepancies and follow through to resolution and completion

Consistently enhance efficiencies and automate department processes

Management reporting

Design and propose lay-out of reports as requested by management

Produce, analyse, and distribute daily, weekly and monthly reports / graphs

Highlight, investigate and advise of adverse trends noted through analysis

Propose alternative improvements based on data analysis

Benchmarking and analysing to market and industry information

Board packs and analyst presentation

Design and propose lay-out of reports requested by management

Extraction and analysis of required data for board pack and analyst presentation

Preparation of required reports / graphs

Project Management

Establish clear priorities to ensure optimum use of time and resources

 Establish detailed steps, activities, and timetables for achieving required results

Complete projects successfully within agreed timeframes and obtain relevant signoffs

Customer service

Regular contact with your customer to establish and improve it's output

Follow-up on and successfully resolve internal and external customer complaints

Consistently enhance customer experience of the departments output

Competencies:

Dutifulness

• Honours agreements.

• Works hard.

• Shows a lot of self-discipline.

• Takes responsibility for his/her own work.

Devotion to quality

• Has high quality standards for the work of others.

• Has high quality standards for his/her own work.

• Delivers the quality that was agreed and that is expected by the other party.

• Sees and uses opportunities to improve the quality of what is delivered.

Performing under pressure

• Delivers good results under pressure.

• Persists when faced with setbacks.

• Continues to do the right thing under pressure, without making mistakes.

• Maintains an even performance under pressure.

Analysing and forming opinions

• Researches a problem before drawing conclusions.

• Recognises the causes of events.

• Quickly gets to the root of a problem.

• Draws logical conclusions.

Creativity

• Offers original ideas.

• Approaches business from new and unexpected viewpoints.

• Comes up with new ways to do things.

• Sees opportunities where others do not.

Initiative

• Starts new things.

• Makes new proposals.

• Initiates work automatically.

• Is open to opportunities to take action.

Willingness to change

• Has a fresh view on new situations and changes, without being stuck on existing working methods.

• Looks for chances and opportunities offered by the situation when confronted with changes.

• Stays focused on the goal if circumstances or working methods change.

• Looks for ways to make a contribution to changes.

Assertiveness

• Isn't afraid to enter into discussion.

• Effectively stands up for his/her own opinion.

• Can handle criticism.

• Speaks up when others cross his/her boundaries.

Listening skills

• Adapts reactions to what others have to say.

• Asks questions based on what someone has said.

• Gives the other time to get their point across.

• Listens when someone is telling something.

• Has an open and interested demeanour.

Values:

Integrity

• Keeps promises.

• Creates realistic expectations.

• Is sincere.

• Handles sensitive information carefully.

• Shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Works in an orderly fashion

• Ensures that matters are handled in an orderly and accurate manner from start to finish.

• Prevents mistakes.

• Invests energy in checking his/her work for mistakes

Client focus

• Deals with clients in a friendly manner.

• Shows involvement in the client's problem.

• Makes clients feel welcome.

• Approaches the client's question with a can-do mentality.

Personal Developments

• Is focused on self-broadening and/or gaining more in-depth knowledge.

• Follows relevant training programmes and/or looks for opportunities to gain experience.

• Seeks and uses opportunities for personal development.

• Asks for feedback in order to learn.

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