Billing Operations Lead

We are seeking a highly skilled and detail-oriented Billing Operations Lead to oversee our global billing processes and guide a small team in delivering accurate, timely, and compliant billing services. This role will lead the day-to-day operations for order processing, invoicing, internal billing support, and collections, while driving process improvements and ensuring exceptional stakeholder experience.

The ideal candidate will have deep expertise in high-volume transaction environments, particularly within SaaS or technology industries, and strong leadership skills to mentor team members, manage cross-functional priorities, and ensure operational excellence.

Key Responsibilities:

Leadership & Team Management

• Supervise and mentor the billing operations team, ensuring alignment with departmental KPIs and service-level agreements.

• Provide regular coaching, performance feedback, and skills development for team members.

• Oversee workload distribution to maintain productivity and accuracy during peak billing cycles.

• Act as the escalation point for complex billing issues, guiding resolution and communicating outcomes to stakeholders.

Order Processing & Provisioning Oversight

• Ensure accurate and timely entry of new orders from Salesforce.

• Review and approve billing readiness, order accuracy, and compliance with internal controls.

• Oversee provisioning processes to confirm entitlements are correctly applied.

• Maintain integrity of order data in Salesforce and NetSuite.

Invoicing & Revenue Assurance

• Lead the generation and validation of invoices in NetSuite for approved orders.

• Ensure invoices align with contractual terms, customer requirements, and compliance standards.

• Monitor invoicing timelines and proactively address discrepancies.

• Implement best practices for future-dated and recurring invoicing processes.

Cross-Functional Collaboration & Internal Support

• Partner with Sales, Customer Success, and Finance leadership to resolve account and billing inquiries.

• Oversee internal billing support tickets, ensuring timely and accurate resolutions.

• Validate documentation for renewals and purchase orders per Finance policies.

• Produce routine and ad-hoc billing analytics for leadership review.

Collections Support & Risk Mitigation

• Collaborate with Sales to resolve overdue accounts and minimize aged receivables.

• Oversee in-product messaging to customers regarding delinquent balances.

• Support collections strategy through reporting, monitoring, and process refinement.

Continuous Improvement

• Identify operational gaps, recommend process enhancements, and lead implementation of best practices.

• Contribute to billing-related system optimization in collaboration with IT and Finance Systems teams.

• Develop SOPs and training documentation to ensure process consistency and scalability.

Qualifications:

Technical Skills & Experience

• 7+ years in billing operations, accounts receivable, or related finance functions, with at least 2 years in a supervisory or team lead role.

• Strong proficiency in Salesforce, NetSuite, and Stripe (or similar platforms).

• Advanced Excel and data analysis skills.

• Experience in SaaS or technology companies preferred, with exposure to subscription and usage-based billing models.

• Proven track record managing high-volume transaction environments with precision.

Soft Skills

• Strong leadership, coaching, and team development abilities.

• Excellent written and verbal communication skills in English.

• Exceptional attention to detail, organizational skills, and process orientation.

• Proactive problem-solving approach with the ability to work under pressure and meet deadlines.

Work Environment:

• Ability to work US Pacific Time Zone hours.

• Adaptable to a fast-paced, growth-oriented environment.

• Willingness to adjust schedule during peak billing cycles (month-end and quarter-end).