Billing Operations Lead

Join our dynamic Finance Operations team and take the lead in driving excellence across our global order-to-cash processes. In this role, you'll oversee a dedicated offshore billing pod that ensures smooth, accurate, and scalable billing operations for one of the worlds most innovative SaaS companies.

As our Billing Operations Lead, you'll not only manage daily execution but also play a pivotal role in shaping processes, improving efficiency, and partnering with onshore leaders to ensure world-class billing experiences for our customers and internal teams. This is a high-impact role for someone who thrives at the intersection of leadership, process optimization, and collaboration.

What You'll Do:

• Lead & Empower: Manage and allocate daily work across order processing, invoicing, internal billing support, and collections while coaching and mentoring a small team.

• Ensure Excellence: Oversee QA and peer reviews, making sure every transaction is accurate, compliant, and audit-ready.

• Collaborate Globally: Partner with onshore leads to align SOPs, SLAs, and KPIs, ensuring consistent service across time zones.

• Drive Improvements: Identify gaps, propose automation opportunities, and refine playbooks, processes, and validation controls.

• Hands-On Impact: Jump in alongside your team to support order entry, invoicing, account inquiries, and collection activities especially during quarter-end cycles.

Qualifications:

• 5-7+ years of SaaS billing or order-to-cash experience, with at least 2 years in a senior or lead capacity.

• Proven track record managing or scaling offshore/BPO teams and building structured playbooks and SOPs.

• Strong systems experience with NetSuite, Salesforce, Stripe, Tesorio, and Excel.

• Analytical mindset you're comfortable designing controls, reports, and root-cause fixes to improve accuracy and efficiency.

• Clear communicator who can collaborate across time zones and provide structured coaching to your team.

• Comfortable working in PST (San Francisco) time zone to stay closely aligned with our HQ team.

What You'll Achieve:

• High accuracy and on-time billing that strengthens trust with customers and stakeholders.

• Stronger processes and controls that scale with Notions rapid growth.

• A culture of continuous improvement, where your ideas and leadership drive real change.

• Cross-functional impact, partnering with Sales, Finance, and Operations to ensure a seamless customer experience.