Billing Operations Specialist

Are you detail-oriented, organized, and looking to grow your career in SaaS finance operations? Join our global Billing team and play a key role in ensuring that our customers receive a seamless, accurate, and on-time billing experience.

As a Billing Operations Specialist, you'll be hands-on in our day-to-day order-to-cash processes processing orders, generating invoices, supporting collections, and partnering with Sales to resolve account questions. You'll follow a well-defined playbook while also contributing ideas to improve efficiency, automation, and accuracy across our systems. This is a great opportunity for someone eager to deepen their expertise in SaaS billing while working closely with experienced leaders in a fast-growing company.

What You'll Do:

• Process with precision: Enter and validate new orders in Salesforce and NetSuite, making sure all approvals and details are complete.

• Enable customer success: Provision accounts so end users have the right entitlements without delay.

• Deliver accurate billing: Generate and validate invoices in NetSuite, ensuring tax, terms, and amounts are correct.

• Be a problem solver: Respond to internal billing tickets, working with Sales and other teams to resolve subscription and account inquiries.

• Support collections: Help manage in-product reminders, support collection activities, and ensure onboarding forms are complete.

• Stay agile: Assist with quarter-end workload balancing and coverage planning.

Qualifications:

• 2-4+ years of billing operations or order-to-cash experience, ideally in a SaaS or technology company.

• Familiarity with NetSuite, Salesforce, Stripe, Tesorio, and Excel.

• A sharp eye for detail, with the discipline to follow checklists and maintain accuracy in high-volume processing.

• Strong written and verbal communication skills with a customer-first mindset.

• Highly organized, dependable, and able to follow through on multiple accounts and priorities.

• Comfortable working in PST (San Francisco) hours to stay aligned with the broader Finance team.

What You'll Achieve:

• High daily volume processed with first-pass accuracy.

• Invoices issued on time and internal billing tickets resolved quickly.

• Low exception rates and minimal rework required.

• Adherence to playbooks, SOPs, and documentation standards.

• Reliable partner to cross-functional teams in a fast-changing, growth environment.