Accounts Receivable Associate

We are looking for an Accounts Receivable (AR) Associate who can provide robust support in managing the billing, vendor onboarding, and collections processes across different customer segments. This role is critical in maintaining a healthy cash flow, ensuring prompt collections, accurate invoicing, and smooth vendor registration processes across customer procurement platforms. The ideal candidate will have extensive experience handling customer-facing interactions, transaction management, and vendor registrations via platforms like Coupa, Ariba, Tipalti, Oracle iSupplier, Bill.com, and others.

Key Responsibilities:

• Customer Interaction and Inquiry Resolution:

  • Serve as a point of contact for contract customers, addressing inquiries and issues related to billing and payments promptly.

  • Work closely with the Billing Ops Lead to ensure quick resolution times for contract customer inquiries.

  • Engage in occasional bank verification calls/meetings to validate customer details.

• Accounts Receivable Collections:

  • Review AR reports, identify past-due accounts, and issue collection notices.

  • Work with customers to facilitate payments, ensuring that accounts are updated and notated accordingly.

• Enterprise Customer Onboarding & Procurement Portals:

  • Facilitate onboarding of newly signed enterprise customers by ensuring the company is registered in their procurement platforms or supplier portals.

  • Independently handle supplier registration and profile management in systems such as:

    • Coupa

    • SAP Ariba

    • Tipalti

    • Oracle iSupplier, and similar platforms.

• Transaction Management:

  • Review the TU queue for T3 Billing and Refunds, as well as other Slack channels, to address both internal and external customer questions related to transactions.

  • Assist with payment transfers, application of over and underpayments in Stripe, ensuring accurate account balances.

• Invoice and PO Management

  • Update and upload customer invoices in line with PO issuance and billing cycles.

  • Submit invoices via procurement portals when required by the customer.

  • Coordinate with internal and customer teams to ensure timely processing and acknowledgment of POs through platforms like Coupa or Ariba.

• Tax Certification and Exemption Management:

  • Review and apply tax certification exemptions for enterprise customers in Stripe, ensuring
    compliance with tax laws.

• Documentation and Process Improvement:

  • Assist in creating and updating documentation for the TU and Billing Ops processes as needed, contributing to the continuous improvement and scaling of operations.

• Data Entry and Administrative Support:

  • Perform data entry tasks related to billing and collections.

  • Engage in email correspondence to ensure clear communication with both internal and external stakeholders.

Preferred Skills and Competencies:

• Proven experience with vendor onboarding and management on procurement platforms (Coupa, Ariba, Tipalti, Oracle).

• Strong customer focus with excellent communication and interpersonal skills.

• Working knowledge of procurement portals such as Coupa, Ariba, Jaggaer, and similar systems to ensure portal onboarding processes are completed accurately and on time.

• Ability to think creatively and make informed decisions.

• Proficient in Stripe

• Attention to detail and ability to manage multiple priorities in a fast-paced environment.

• Collaborative team player, willing to work closely with the Billing Ops Lead and other team members to achieve common goals.