Business Analyst (Hybrid, Manhattan NY)

Location: New York, NY (Flatiron – Manhattan)
Work Model: Hybrid (2 days on-site / 3 days remote)
Contract Type: W2, Full-Time, Permanent Position with Benefits
Salary Range: $100,000 – $135,000 USD annually

Role Overview

We are seeking an experienced Business Analyst to support the design and delivery of modern, client-facing digital solutions. This role focuses on translating business needs into clear functional requirements, working closely with stakeholders, designers, and technical teams to deliver high-quality, scalable solutions—primarily within Salesforce and client engagement platforms.

The Business Analyst will play a central role in discovery, solution design, validation, and continuous improvement across complex enterprise environments.

Key Responsibilities

Business Requirements & Discovery

• Lead discovery workshops with business stakeholders to understand objectives, processes, and operational constraints.
  
• Analyze and document business requirements using structured formats such as user stories, workflows, and acceptance criteria.
  
• Translate business needs into functional requirements aligned with Salesforce and client engagement platforms.

Solution Design & Validation

• Collaborate with technical teams to ensure solutions align with business expectations and platform best practices.
  
• Support validation of prototypes, mockups, and delivered features throughout the project lifecycle.
  
• Ensure functional consistency from design through deployment.
  

Stakeholder Communication

• Act as a liaison between business users, developers, designers, and project managers.
  
• Manage requirement clarifications, scope changes, and alignment across stakeholders.
  
• Maintain a shared understanding of objectives, dependencies, and constraints.

Process Mapping & Optimization

• Analyze existing business processes to identify inefficiencies and improvement opportunities.
  
• Recommend enhancements to improve user experience, operational efficiency, and platform value.

Data & Systems Analysis

• Analyze data models, integrations, and information flows across Salesforce, mobile applications, and connected systems.
  
• Assess impacts of functional changes on data, interfaces, and downstream systems.
  
• Support data validation, reconciliation, and quality controls.

Continuous Improvement

• Identify opportunities to optimize processes and improve platform usage.
  
• Stay informed on industry trends, platform enhancements, and client feedback to drive continuous value
  

Experience

• 5+ years of experience as a Business Analyst in enterprise or consulting environments.
  
• Experience working on client-facing digital platforms; exposure to Salesforce strongly preferred.

Core Skills

• Business process analysis and optimization.
  
• Functional specification writing and collaboration with engineering teams.
  
• Strong stakeholder communication and presentation skills.
  
• Ability to work autonomously in fast-paced, high-pressure environments.
  
• Experience defining KPIs and tracking performance improvements.

Technical Knowledge

• APIs and data flows.
  
• Identity management and SSO concepts.
  
• Basic understanding of event-driven architectures.
  
• Data migration, data loads, and data quality rules.

Tools

• Jira, Confluence.
  
• Process and journey mapping tools (Miro, Lucid, Visio).

Profile

• Analytical, detail-oriented, and solution-focused.
  
• Strong communicator and collaborative team player.