German-Speaking Customer & Technical Support Specialist - Athens

About the Role

Our client is a well-known international brand in luxury automotive, coffee and home appliances, and consumer technology. We are looking for a German-Speaking Customer & Technical Support Specialist to join our team in Athens, Greece.

Key Responsibilities

• Customer Support: Assist customers via phone, email, and chat.
• Automotive Assistance: Support customers with roadside assistance and connected services.
• Technical Support: Troubleshoot coffee machines, home appliances, and electronic devices.
• After-Sales Assistance: Handle product enquiries, returns, and service requests.
• Case Management: Escalate complex cases and follow up until resolution.
• Documentation & Quality: Maintain accurate CRM records and meet quality and customer satisfaction targets.

Work Schedule & Training

• Schedule: Monday to Friday, with occasional weekend shifts.
• Working Hours: Fixed day or rotating shifts, including 24/7 coverage in some teams.
• Training: Comprehensive onboarding, supervised nesting, and ongoing upskilling.
• Contract: Initial 8-month contract, with the possibility of extension.

Requirements

• German: Native-level or C1 proficiency.
• English: B2 minimum.
• Technical Skills: Good PC knowledge and ability to use multiple tools simultaneously.
• Communication: Excellent written and verbal skills.
• Problem-Solving: Strong customer-oriented mindset.
• Experience: Previous customer service experience is an advantage but not required.
• Eligibility: must already be based in Greece and have valid legal documents to work in Greece (if non-Greek citizens) or be eligible EU citizens. No visa or work permit sponsorship.

If you meet the above criteria and are interested in this opportunity, please send your CV to: elena.pelekanou@cbtalents.org