Solutions Consultant – Icelandic & English

Location: Sofia, Bulgaria
Languages: Icelandic & English
Salary: €1,945 gross/month
Start Date: 13 November 2026
Work Model: On-site | Relocation available

About the Role

Join an international customer support team assisting users of popular Google services, including Google Play Store, Google Pay, Google for Families, Google Books, and Google Movies.

You'll provide customer care and non-technical troubleshooting across multiple communication channels.

Key Responsibilities

• Support customers via phone, chat, and email.
• Assist users with enquiries related to Google digital services.
• Provide non-technical troubleshooting and guidance.
• Resolve customer issues efficiently and professionally.
• Ensure excellent customer satisfaction.

Requirements

• Icelandic and English language skills.
• Strong communication and problem-solving abilities.
• Customer-oriented mindset and patience.
• Comfortable using digital platforms and online services.
• Flexibility to work rotating shifts.

Working Conditions & Benefits

• Schedule: Monday–Sunday, 11:30–20:00.
• Training: 3 weeks.
• Relocation support available.
• International work environment supporting popular digital products.

Important Info: Candidates must have the necessary valid work permit/right to work in Bulgaria/EU.

Recruiter Contact

Alexander Glogar
Recruiter | Cross Border Talents
alexander.glogar@cbtalents.org
WhatsApp: +43 676 51 66 005