Dutch-speaking Customer Experience & Technical Support

Job Description

About the Role: We are seeking Dutch-speaking Customer Experience & Technical Support Specialists to join international support teams based in Athens or Thessaloniki, Greece (with remote options available for selected projects). You will act as the first point of contact for Dutch-speaking customers representing well-known global brands across e-commerce, consumer electronics, home appliances, mobility, digital services, and financial technology.

Core Responsibilities:

• Handle omnichannel support (phone, chat, and email) for Dutch-speaking customers.
• Manage after-sales inquiries regarding orders, deliveries, exchanges, invoices, and claims.
• Troubleshoot technical issues with products, devices, appliances, and digital services.
• Process refunds, coordinate repairs or service appointments, and handle escalations with an empathetic, solution-oriented approach.
• Accurately document all customer interactions and case details within CRM systems.

Requirements & Qualifications:

• Languages: Native or C1 proficiency in Dutch; B2+ proficiency in English (for training, tools, and internal communication).
• Technical Skills: Strong PC literacy, comfort navigating multiple tools simultaneously, and a minimum typing speed of 25 WPM.
• Experience: Prior customer service or support experience is a plus, but entry-level candidates are welcome for most positions.
• Soft Skills: Excellent written and oral communication, problem-solving, calmness under pressure, and multitasking abilities.

Working Conditions & Offer:

• Work Model: On-site or Remote (depending on project opening).
• Schedule: Full-time (Monday to Friday, with occasional weekend or rotating shifts depending on assignment).
• Benefits: Full relocation support (where applicable), structured onboarding with paid training and nesting periods, performance bonuses, transportation perks, and internal career growth paths.