French-speaking Customer Serv.Rep

Job Description

About the Role: We are seeking French-speaking Customer Experts specializing in technical support, payments, and sales to join international teams based in Athens, Greece (with on-site, hybrid, or remote options depending on the project opening). You will act as the primary point of contact for French-speaking customers representing leading global brands in telecommunications and payment services.

Core Responsibilities:

• Handle inbound calls and emails from French-speaking customers with professional, empathetic communication.
• Troubleshoot technical issues with internet, TV, mobile services, roaming, and connection difficulties.
• Assist with invoices, payments, order status, account details, and renewals.
• For payment-services teams, support cardholders with lost or stolen cards, card benefits, declined purchases, and balance checks.
• Identify opportunities for cross-selling, upselling, and contract renewals in sales-focused teams.
• Accurately document all customer interactions and case details within CRM systems.

Requirements & Qualifications:

• Languages: Native or C1 proficiency in French; B1/B2 proficiency in English for training and internal support.
• Technical Skills: Good computer literacy with familiarity in mobile devices and telecommunication services.
• Experience: Previous experience in customer support, technical support, or sales is highly valued (some payment-services teams may require prior call-centre experience).
• Soft Skills: Excellent verbal communication, strong problem-solving skills, and a customer-oriented approach.

Working Conditions & Offer:

• Work Model: On-site, hybrid, or remote (depending on project opening).
• Schedule: Full-time (Monday to Friday, with occasional weekend shifts; fixed day shifts, rotating shifts, or 24/7 night shifts depending on the team).
• Benefits: Full relocation support (where applicable), comprehensive customer care and sales training, structured salary progression, performance and sales bonuses, and transportation/travel perks.