Danish-speaking Customer Support Specialist

Job Summary

Are you a fluent Danish speaker living in the beautiful city of Lisbon? A leading global customer experience provider is expanding its team and looking for a dynamic professional to deliver world-class service.

This role is perfect for a people-person who loves solving problems and wants a stable, daytime corporate schedule in the heart of Portugal's capital. Forget late nights or unpredictable shifts—this position offers a standard daytime routine alongside a supportive, international team.

Responsibilities

• Deliver high-quality, professional support to Danish-speaking customers via primary communication channels.
• Troubleshoot inquiries efficiently, ensuring a seamless and positive experience for every user.
• Maintain accurate customer records and follow up on unresolved cases with a customer-first mindset.
• Collaborate with team leads and international colleagues to continuously elevate service standards.

Requirements

• Language: Native-level or fluent (C1/C2) proficiency in Danish, with strong written and verbal communication skills.
• Location: Must be a local candidate already residing in or around the Lisbon metropolitan area.
• Schedule: Full availability to work a fixed daytime schedule (08:00 - 17:00).
• Skills: Exceptional active listening, empathy, and a natural ability to connect with people.
• Legality: Possession of valid Portuguese working rights (NIF, NISS, or residency card/EU citizenship) for an immediate start.
• Please note: Independent local residency is required as relocation assistance is not provided for this opening.