German-speaking Player Support Spec/Sofia

About the Role: We are seeking German-speaking Player Support Specialists to join a premier gaming support team in Sofia, Bulgaria (on-site). In this role, you will deliver high-quality, email-based support for iconic global gaming titles (League of Legends & Valorant), helping players resolve account, technical, and gameplay inquiries.

Core Responsibilities:

• Handle inbound player support tickets via email, ensuring quick, accurate, and empathetic resolutions.
• Assist players with account access, billing, in-game content, and technical troubleshooting.
• Document case details accurately in ticketing platforms and follow escalation pathways for complex bugs or issues.
• Maintain high standards of player satisfaction and quality service.

Requirements & Qualifications:

• Work Authorization: Must hold valid EU/EEA citizenship or active work authorization for Bulgaria.
• Languages: Native or C1 proficiency in German; B2/C1 proficiency in English (for training, tools, and documentation).
• Skills & Interests: Passion for gaming (specifically LoL and Valorant is a major plus), good written communication, and strong computer literacy.
• Soft Skills: Problem-solving mindset, empathy toward players, and strong attention to detail.

Working Conditions & Offer:

• Work Model: On-site in Sofia, Bulgaria.
• Schedule: Full-time.
• Benefits: Relocation package available for candidates moving from abroad, paid comprehensive training, and internal growth opportunities.