Mandarin Speaking Customer Service – Penang

Customer Service Specialist - Mandarin

On-site | Full time

Penang, Malaysia

Description:

We are recruiting Mandarin-speaking Customer Success Specialists to join an international customer support project based in Penang, Malaysia.

In this role, you will provide professional customer support and assistance through reservation and application-related services, ensuring a seamless and positive customer experience in a fast-paced environment.

As a Customer Success Specialist, you will:

Provide professional customer support in Mandarin through various communication channels

Assist customers with reservation and application-related inquiries

Deliver accurate information and effective solutions while maintaining high service standards

Handle customer concerns in a courteous, efficient, and timely manner

Ensure all interactions comply with company procedures and quality standards

Maintain detailed and accurate records of customer interactions

Collaborate closely with internal teams to resolve customer issues effectively

Contribute to a positive customer experience and overall team performance

Adapt to rotational shifts in a 24/7 operational environment

Requirements

To qualify for this role, you should meet the following criteria:

Mandarin language proficiency at C1 level or higher (written and spoken)

Good communication and interpersonal skills

Customer-oriented mindset with strong problem-solving abilities

Ability to work rotational shifts in a 24/7 environment

Fresh graduates are welcome to apply

Previous experience in customer service or support roles is advantageous

Basic computer literacy and ability to navigate operational systems

Ability to work effectively in a multicultural and team-oriented environment

Benefits

Competitive salary package

Paid training and onboarding

Opportunity to work in an international customer support environment

Modern office facilities in Penang

Career growth and long-term development opportunities

To apply, please submit your application or email your CV to: thandeka.fortunate@cbtalents.org