Hotel Reservation - Mandarin Speaking (Malaysia)

We’re looking for a Mandarin-speaking Customer Support for Hotel Reservation to join our growing international team in Malaysia. If you’re detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

Key Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
  
• Provide timely, accurate support while adhering to SOPs.

What We’re Looking For

• Proficient in English and Mandarin (spoken, written, and reading)
• Bachelor’s degree, Diploma, or equivalent in any field
• Hotel/Reservation experience is required
• Customer-focused with strong communication skills
• Good problem-solving and critical thinking ability
• Active listener; able to handle inquiries and objections professionally
• Positive attitude, adaptable, and eager to learn
• Flexible with rotating shifts
• Willing to work at G-Tower Malaysia

Let's apply now by submitting your updated English CV! Xièxiè