French & English Customer Service & AI Content Specialist - Lisbon

French & English Customer Service & AI Content Specialist

Location: Lisbon, Portugal (On-site)

Join our team in vibrant Lisbon as an AI Customer Support Specialist! You will play a vital role in evaluating, annotating, and improving AI-generated content in French and English, ensuring accurate, high-quality, and compliant outputs.

Salary & Financial Package

• Base Salary: €930 gross per month (paid over 14 months)
• Complexity Bonus: €200 per month (paid over 11 months)
• Accommodation Support: Shared apartment option provided with utilities included (€280 per month deducted directly from payslip for up to 12 months)
• Relocation Package: Comprehensive relocation support provided for candidates moving to Lisbon

Work Schedule & Attendance

• Model: Full-time, on-site in Lisbon
• Shifts: Rotational 24/7 schedule (Monday to Sunday) with 2 rotative days off per week
• Leave Notice: No planned vacations allowed during the first 6 months of employment

Key Responsibilities

• Review, label, and annotate French and English text and AI model outputs using detailed guidelines
• Assess AI responses for quality, accuracy, relevance, safety, and policy compliance
• Identify edge cases, errors, and inconsistencies to provide actionable feedback for model improvement
• Apply complex annotation guidelines consistently across diverse content types
• Maintain data security, confidentiality, and high-quality standards under target deadlines

Candidate Requirements

• Fluency in both French and English (written and spoken)
• Availability to work 24/7 rotational shifts on-site in Lisbon
• High attention to detail with strong analytical skills for evaluating language models
• Ability to follow strict quality, safety, and data security guidelines