Job Openings Portuguese Customer Support Specialist – Lisbon, Portugal

About the job Portuguese Customer Support Specialist – Lisbon, Portugal

Join our team in Lisbon! We are looking for customer-focused Portuguese speakers to represent the largest private bank in Portugal.

What You Will Do

  • Customer Interaction: Handle inbound calls for both bank customers and non-customers, delivering clear, efficient, and solution-oriented support.
  • Advisory & Sales: Provide accurate information on products and services, identify cross-selling opportunities, and recommend tailored banking solutions.

Work Schedule & Hours

  • Working Hours: Full-time, 40 hours per week (8-hour shifts + 1-hour lunch break).
  • Shift Rotations: Operational shifts run Monday through Sunday, between 7:00 AM and 11:00 PM.
  • Start Date: November 2nd

Paid Training Program

  • Duration: 15 business days (8 hours per day).
  • Schedule: Generally aligns with standard working shift hours.
  • Coverage: Includes integration, IT software training, product/service education, multi-channel handling (phone, email, chat), and practical on-the-job application.
  • Compensation:
    • Daily Rate: €10.00 / day
    • Weekly Rate: €50.00 / 5 days
    • Paid proportionally upon successful completion of the training period (exempt from social tax deductions).

Compensation & Benefits Package

Monthly Gross Compensation Breakdown

  • Base Salary: €920.00
  • Christmas Allowance (paid in 12ths): €76.67
  • Holiday Allowance (paid in 12ths): €76.67
  • Meal Allowance (€7.00/day for ~22 days): €154.00 (Tax-exempt, issued via pre-paid meal card)
  • Total Gross Monthly Estimate: €1,227.33

Contract Details

  • Initial Agreement: Training Agreement signed on day 1.
  • Employment Contract: Upon successful completion of training, sign an open-ended term contract (contrato a termo incerto) with an estimated initial duration of 12 months, extendable for an additional 12 months.
  • Permanent Status: Eligible for a permanent contract after 2 years.

Key Benefits & Perks

  • Health & Dental Insurance: Private coverage provided after contract signing (requires a valid NIF and Social Security number).
  • Paid Time Off: 22 days of annual leave.
  • Modern Amenities: Access to on-site cafeteria, lounge areas, and meeting facilities.

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