Italian Customer Support Advisor (Athens)

Location: On-site in Athens, Greece or Remote from anywhere in Greece
Start date: ASAP
Contract: Full-time, permanent
Languages: Italian (C2/native) + English (B1/B2) for internal communication
Relocation: Yes (support provided for moves to Athens)

About the role

Join a multinational customer experience team supporting Italian-speaking customers. You'll handle inquiries via phone, email, and chat, providing clear, friendly, and efficient resolutions while representing well-known brands.

What you'll do

• Respond to customer queries in Italian across phone/email/chat

• Troubleshoot issues, track tickets, and follow up to closure

• Escalate complex cases and collaborate with team leads/QAs

• Meet KPIs (quality, CSAT, productivity, adherence)

What you need

• Fluent Italian (C2/native)

• English B1/B2 (for training/tools/internal comms)

• Customer-centric mindset and strong communication skills

• Comfortable with shift work (including weekends/rotations)

• Eligibility to work in Greece (or willing to relocate with provided support)

Whats offered

Competitive salary package + performance incentives (company standard)

Relocation support to Athens (e.g., flight assistance, temporary accommodation guidance, local onboarding) 

Paid training, equipment (for remote roles), private health insurance (company policy), and employee programs.

Growth and internal mobility in a large, international CX environment

How to apply

Send your CV in English with the subject Italian CS Athens/Remote ASAP to billy.zevallos@cbtalents.org.
Please indicate:

• On-site Athens or Remote from Greece

• Soonest start date & current location

• Work eligibility (EU citizen / Greek residence permit / other)