Customer Support Specialist – English (Lisbon)

• Location: Lisbon, Portugal (On-site)
• Work Type: Full-Time (40h/week) | Day or Night Shifts Available
• Base Compensation: €1,237.83 gross/month + up to €300/month Performance Bonus

About the Role

As an Operations Customer Expert, you will deliver premium multi-channel support (chat, email, phone) to users of leading global social platforms. You'll help users navigate account setups, billing, native app troubleshooting, and exciting AI feature rollouts.

Key Responsibilities

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.
• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.
• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

What We Offer

• Competitive Pay: €1,237.83 gross fixed monthly salary (includes monthly holiday/Christmas allowances + €154 net meal card).
• Bonus Potential: Earn up to €300/month in performance incentives.
• Health Coverage: Private medical and dental insurance upon contract signing.
• Paid Onboarding: 10-day intensive training program (€92.80/week allowance).
• Modern Workplace: On-site lounge, cafeteria, and top-tier amenities right by main transport hubs.

Requirements

• Fluent / Native-level English skills.
• Strong technical adaptability and customer communication skills.
• Availability for rotating schedules within your preferred shift option (Day or Night).

Apply Today

Reply with your English CV and mention your preferred shift window to fast-track your application!