Spanish Speaker Customer service

About the Role

We are looking for a Customer Service Representative (Spanish speaker) to support one of our clients. 

Key Responsibilities

• Handle inbound calls, emails, and chat from Spanish-speaking customers regarding reservations, changes, cancellations, and other inquiries.

• Provide accurate information on flights, policies, and procedures.

• Resolve customer issues in a professional and empathetic manner.

• Escalate complex cases to the appropriate departments when needed.

• Maintain high-quality service standards to ensure customer satisfaction.

• Work effectively in a fast-paced, multicultural environment.

Requirements

• Languages: Spanish (C1 or higher, mandatory) and English (B2 or higher).
• Experience: Minimum 6 months of experience in a Contact Centre environment (mandatory).

• Strong communication and interpersonal skills.

• Problem-solving mindset with attention to detail.

• Flexibility to work on a rotational schedule, including weekends and holidays.

• Availability to work on-site in Lisbon.

Work Schedule:

• Monday to Sunday, 08:00 -21:00

• 2 rotating days off per week

What We Offer

• Competitive salary and benefits package.

• Dynamic and multicultural work environment.

Requirements to Apply
- CV in English.
- EU ID or valid Residence Card.
Apply to ikram.zaghba@cbtalents.org