Teleperformer Greece

Teleperformer

Language skills: C2 English

B2 Spanish Technical Level

Shelduge: 40 hours per week - 5 days a week

Place: Greece, Athens

Key Responsibilities

• User Support & Advocacy: Assist our global community by resolving inquiries empathetically, accurately, and within target timelines.
• Content Moderation & Policy Enforcement: Enforce the platform's Terms of Use and Community Standards by carefully monitoring, reviewing, and acting upon reported content and potential abuse.
• Account Investigation: Investigate and resolve user issues, including sensitive requests for account support and reports of potentially abusive behavior.
• Data & Trend Analysis: Gather and analyze relevant data to recognize user patterns, identify workflow inefficiencies, and suggest scalable operational improvements.
• Global Escalation: Spot critical trends that fall outside standard company policies and escalate them appropriately to the global management team.
• Market-Specific Insights: Use regional knowledge, cultural signals, and localized insights to improve the overall support framework and user experience for your specific market.

Key Skills & Attributes

• Communication & Interpersonal Skills: Exceptional verbal and written communication skills with an innate ability to connect with users under stress.
• Empathy-Driven Judgement: A strong bias toward doing what is right for the community, acting as an effective user advocate while maintaining platform integrity.
• Product Alignment: Passion for the platform's ecosystem and a commitment to maintaining a safe, welcoming digital neighborhood.

Minimum Qualifications

• Experience: Up to 1 year of prior experience in a Business Process Outsourcing (BPO) environment or a comparable customer service/process management setting.
• Cultural Awareness: High affinity and deep cultural/political awareness of the specific market or region supported. This is critical for making highly nuanced policy decisions.
• Language Proficiency: Must meet the minimum agreed-upon English language test score via an approved external examination.
• Analytical Aptitude: Must achieve the minimum required score on the vendor reasoning and analytical assessment.
• Education: A college degree or some higher education is desirable; however, relevant military experience is fully accepted in lieu of a college education.