Portuguese Customer Service Representative (Outbound) – (Lisbon, Portugal)

Are you proactive, persuasive, and great at building relationships? Join us as an Outbound Customer Service Representative representing a leading Portuguese communications and entertainment group.

Role Overview

• Start Date: November 2nd
  
• Position: Portuguese Customer Service Representative – Outbound
• Primary Objective: Contact potential clients to handle customer acquisition (angariação).
  
• Key Responsibilities: Identify customer needs and demonstrate the value of products and services during every interaction.
  

Location & Facilities

• Workplace: Onsite in Lisbon
• On-Site Amenities: Lounge, cafeteria, modern operations floor, and meeting rooms.
  

Work Schedule & Benefits

• Working Hours: 40 hours per week (8 hours/day with a 1-hour lunch break).
  
• Vacation & Holidays: 22 days of paid vacation per year under Portuguese labor law, plus Portuguese public holidays (working on a public holiday grants a compensatory day off).
  
• Health Coverage: Private health and dental insurance upon signing the employment contract (requires NIF and Social Security number).
  

Compensation Structure & Contract Details

Contract Terms

1. Training Stage: Sign a Training Agreement on Day 1 (November 2nd).
   
2. Initial Employment: Upon successful completion of training, sign a fixed-term contract (termo incerto) with an estimated initial duration of 12 months, extendable for an additional 12 months.
   
3. Permanent Contract: Opportunity for a permanent contract after 2 years.
   

Monthly Gross Salary Breakdown (Full-Time: 8 Hours / Day)

• Base Salary: €920.00 / month
  
• Christmas Allowance (Paid in 12ths / Duodécimos): €76.67 / month
  
• Vacation Allowance (Paid in 12ths / Duodécimos): €76.67 / month
  
• Meal Allowance: €154.00 / month (€7.00/day via a tax-exempt prepaid card)
  
• Total Gross Salary (Based on 22 working days): €1,227.33 / month
  

(Note: Part-time options for 5h, 6h, or 7h per day are also available with proportional gross earnings ranging from €824.83 to €1,093.17 per month).

Mandatory Statutory Deductions:

• IRS (Income Tax): Approx. 7% to 18% (depending on marital status and dependents).
  
• Social Security: 11% (provides access to the public health system and pensions).
  

Training Program

• Duration: 5 business days (8 hours/day) starting November 2nd + up to 5 business days of practical internship.
  
• Schedule: Matches regular working hours.
  
• Content:
  
  • Integration.
    
  • Software and system onboarding.
    
  • Comprehensive product and service training.
    
  • Phone, email, and chat client management training.
    
  • On-the-job training and independent content application.
    
• Training Allowance: Paid proportionally at €10.00/day (€50.00/week) upon successful completion. (No social security taxes are deducted during training as the formal employment contract is signed at the end).
  

How to Apply

Ready to take the next step in your customer service career in Lisbon? Submit your application today to start on November 2nd!