Customer Support Specialist (Greek & English)

Position: Customer Support Specialist (Greek & English)
Job Type: Full-time, On-site
Schedule: Monday to Sunday, 8-hour shifts in a 24/7 rotation with rotational days off
Location: Athens, Greece
Start Date: Immediate

Role Overview

As a Customer Support Specialist, you will support customers via phone, email, and chat providing guidance, resolving issues, and ensuring a positive user experience. You will represent global brands while using both Greek (C2 level) and English (at least B2 level) in your daily communication.

Key Responsibilities

• Respond to customer inquiries in Greek

• Resolve technical and service-related issues efficiently

• Document interactions accurately in CRM systems

• Follow brand guidelines and quality standards

• Escalate complex cases to internal teams when necessary

Requirements

• Native or near-native level of Greek and English

• Strong communication and interpersonal skills

• Ability to work rotating shifts, including nights, weekends, and holidays

• Previous customer service experience is a plus

Benefits

• Private health insurance

• Paid training and onboarding

• Opportunities for career growth and internal promotion

• Supportive multicultural team environment

Apply now and join our team in Athens!