Multilingual Customer Service Representatives Sofia, Bulgaria

Job description

Multilingual Customer Service Representatives Sofia, Bulgaria

Languages: Azerbaijani, Czech, Slovenian, Slovak, or German

Are you fluent in one of the above languages and looking to launch or elevate your career in an international environment? We're hiring motivated Customer Service Representatives to join a dynamic, multicultural team in Sofia, Bulgaria and support some of the worlds most recognized global brands.

About the Company

Cross Border Talents is a leading international recruitment agency specializing in Engineering, IT, and Multilingual Customer Support. Since 2013, we've connected over 130,000 professionals from 50+ nationalities with companies across the globe. With 300+ recruiters and cutting-edge recruitment technology, CBT is uniquely positioned to address global digital skills shortages.

About the Role

This is a full-time, on-site position based in Sofia, Bulgaria, supporting internationally known companies across a variety of industries. You will be part of a collaborative and energetic team, working in a modern office environment.

Your Responsibilities Will Include:

• Communicating with customers via phone, email, or chat
• Handling customer inquiries, complaints, or requests in a timely and professional manner
• Providing accurate information about products and services
• Troubleshooting technical issues and escalating when necessary
• Ensuring high levels of customer satisfaction by delivering exceptional service
• Collaborating with team members and contributing to a positive work environment

What Were Looking For:

• Fluency in Azerbaijani, Czech, Slovenian, Slovak, or German
• Good command of English (spoken and written)
• Strong communication and interpersonal skills
• Problem-solving mindset and attention to detail
• Previous experience in customer service is a plus, but not mandatory
• Familiarity with Microsoft Office and CRM tools
• Ability to work in rotating shifts, including weekends
• Legal right to work in Bulgaria (work authorization required)
• Willingness to relocate to Sofia, if not already based there

What You'll Receive:

• Competitive salary with monthly performance bonuses
• Relocation support including travel and accommodation assistance
• Fully paid training and onboarding
• Continuous learning and development opportunities
• Career growth through internal promotion programs
• Health and life insurance, well-being initiatives, and sports card
• Transport allowance, education leave, life event bonuses, and corporate discounts
• Convenient office location near public transport (metro & buses)

If you're passionate about delivering outstanding service, enjoy solving problems, and are excited to work in a global setting, we want to hear from you!

Apply now to become part of a growing international team and take your career to new heights.