Finnish-speaking Customer Care Rep

Job Description

About the Role: We are seeking Finnish-speaking Customer Care & Claims Specialists to join international support teams based in Athens, Greece (on-site role). You will act as the first point of contact for Finnish-speaking customers representing a rapidly growing global leader in device protection, partnering with major operators, retailers, and electronics manufacturers.

Core Responsibilities:

• Handle customer care inquiries and process claims for electronics and appliances via inbound channels.
• Handle complaints and support cases with a high level of empathy, care, and customer-centric problem-solving.
• Coordinate with internal guidelines and transparent terms to ensure seamless claim resolution.
• Accurately document all interactions, case notes, and claim details within CRM systems.

Requirements & Qualifications:

• Languages: Native or C1 proficiency in Finnish; professional working proficiency in English for training, tools, and internal communication.
• Technical Skills: Good computer literacy, comfort navigating multiple tools and systems simultaneously.
• Experience: Prior customer service or claims handling experience is a strong advantage.
• Soft Skills: Exceptional empathy, customer-oriented mindset, strong communication skills, and the ability to thrive in a structured team environment.

Working Conditions & Offer:

• Work Model: On-site in Athens, Greece.
• Schedule: Full-time (Monday to Friday, with occasional weekend shifts; rotating shifts between 10:00 and 23:00).
• Benefits: Structured in-person induction training (followed by on-the-job nesting), ongoing refresher training, performance-based productivity bonuses, and transportation perks.