Dutch-speaking After-Sales & Technical Support - Greece (Relocation Support)

• Full-time (8-month contract, extension potential)
• Athens / Thessaloniki, Greece (On-site or Remote options)
• Customer Experience / Multilingual Support
• Salary Range: €1,300 – €1,500 Gross / Month + Monthly Productivity Bonus

About the Role

Are you fluent in Dutch and enjoy solving problems for people? We are seeking Dutch-speaking Customer Experts to join an international customer support team in Greece (Athens, Thessaloniki, or Remote within Greece).

In this role, you will be the first point of contact for Dutch-speaking customers, assisting with after-sales inquiries, order troubleshooting, invoice questions, and technical support across leading global brands.

Key Responsibilities

• First Point of Contact: Assist Dutch-speaking customers via phone, chat, and email with high empathy and solution-oriented service.
• Inquiry Management: Handle after-sales inquiries regarding order status, delivery, damaged items, exchanges,and invoices.
• Technical Troubleshooting: Identify and troubleshoot issues related to products, devices, appliances, and digital services.
• Resolution & Escalation: Process refunds, claims, and complaints, coordinate repairs/service appointments, and escalate complex cases to specialized teams when needed.
• Documentation: Accurately document all customer interactions in CRM systems and maintain high quality and customer satisfaction standards.

Requirements & Qualifications

• Language Skills: Native or C1 level proficiency in Dutch.
• English Proficiency: Minimum B2 level (C1 for select teams) for internal tools, systems, and training.
• Technical Skills: Good PC knowledge, ability to multitask across multiple software systems, and a minimum typing speed of 25 WPM.
• Soft Skills: Strong written and verbal communication, excellent problem-solving ability, and composure under pressure.
• Experience: Previous customer service experience is a plus, but not required (comprehensive onboarding provided).

Salary & Benefits Package

• Base Salary: €1,300 – €1,500 gross/month.
• Monthly Productivity Bonus: Up to €250/month based on performance target achievement.
• Training Bonus: Up to €450 gross one-time bonus upon completion of training (in selected teams).
• Retention Bonus: Up to €450 gross one-time bonus after 12 months (in selected on-site teams).
• Transportation Allowance: Up to €100/month for on-site roles (proportional to on-site days after training).
• Relocation Support: Comprehensive relocation support provided for candidates relocating from abroad or within Greece for remote/on-site positions.
• Training & Career Growth: Structured onboarding with a nesting period, plus clear career paths into Mentor, Trainer, QA, or Tier-2 Support roles.
• Work Culture: Supportive international environment with team activities and events.

Work Model & Schedule

• Location Options: On-site in Athens or Thessaloniki, or Remote (depending on open team slots).
• Schedule: Monday to Friday schedule (with occasional weekend shifts in select teams).
• Shifts: Fixed day shifts or rotating shifts depending on team assignment.