Italian-speaking Customer Service Spec

About the Role: We are seeking Italian-speaking Customer Service Specialists for a major international rent-a-car account based in Sofia or Plovdiv, Bulgaria (on-site). You will assist customers via phone and email with reservations, booking modifications, billing questions, and general travel support.

Core Responsibilities:

• Provide prompt and friendly customer assistance via phone and email.
• Manage vehicle bookings, rental agreements, extensions, cancellations, and invoicing inquiries.
• Handle customer feedback and resolve service inquiries with an empathetic, solution-driven approach.
• Maintain accurate customer records and update account details within CRM systems.

Requirements & Qualifications:

• Work Authorization: Must hold valid EU/EEA citizenship or active work authorization for Bulgaria.
• Languages: Native or C1 proficiency in Italian; B2 proficiency in English.
• Experience: Prior experience in customer service, call centers, or travel/hospitality is a plus.
• Soft Skills: Excellent verbal and written communication, strong problem-solving skills, and a customer-centric attitude.

Working Conditions & Offer:

• Work Model: On-site (Sofia or Plovdiv, Bulgaria).
• Schedule: Standard Monday to Friday schedule (No weekend shifts).
• Benefits: Full relocation support provided for abroad candidates, structured paid training, and career progression pathways.