Portuguese-speaking Customer & Technical Support

Job Description

About the Role: We are looking for Portuguese-speaking Customer & Technical Support Specialists to join digital services teams based in Athens, Greece (with remote options available for selected teams). You will act as the primary point of contact for users of leading international cloud services, online platforms, fin-tech, and consumer technologies.

Core Responsibilities:

• Handle omnichannel support (phone, chat, email, and social media) for Portuguese-speaking users.
• Troubleshoot and resolve technical issues with apps, devices, accounts, payments, and subscriptions.
• Process inquiries according to documented procedures and escalate complex cases to specialized teams.
• Accurately log all interactions and track details within CRM systems while maintaining high quality and satisfaction standards.

Requirements & Qualifications:

• Languages: Native or C1 proficiency in Portuguese; B2/C1 proficiency in English (required for training, tools, and documentation).
• Technical Skills: Strong computer literacy, ability to navigate multiple tools concurrently, and a minimum typing speed of 25 WPM.
• Experience: Previous customer support experience is a strong advantage (mandatory for select tech/cloud projects).
• Soft Skills: Excellent multitasking abilities, calm under pressure, and a customer-centric mindset.

Working Conditions & Compensation:

• Work Model: Monday to Friday (fixed day or rotating shifts; occasional weekend shifts for select teams).
• Base Salary: Competitive
• Bonuses & Perks: Monthly performance bonus