Booking Reservation - Cantonese Speaking (Malaysia)

We're looking for a Cantonese-Speaking Booking Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

Working Hours

• Rotational shift (24/7)
• Work Location: G-Tower, Kuala Lumpur

Key Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

What We're Looking For

• Fluent in English & Cantonese
• Fresh graduates are welcome to apply
• Strong commercial understanding
• Good problem-solving skills
• Responsible and able to work independently
• Customer-oriented attitude
• Experience in customer care, internet, or hotel industry (preferred)

Why Join Us?
Be part of a diverse, international environment where your skills make a real impact. Grow your career while working alongside a supportive and energetic team.

Let's apply now by submitting your updated English CV!