Customer Service Representative (Lisbon) – French + English (C1)

About the Role

Are you a customer service professional who speaks fluent French and English? We have an immediate, urgent opening for a Customer Service Representative supporting a major global Payment Solutions Account in Lisbon, Portugal!

In this role, you will assist users with payment-related inquiries, ensuring secure, high-quality support. This is a 6-month contract (CDD) perfect for individuals looking to gain experience in the fast-growing fintech and payment solutions sector.

Salary & Financial Package

We believe in full transparency from day one. Here is the exact breakdown of your compensation:

• Base Salary: €930 per month (Paid across 14 months per year, giving you extra holiday and Christmas payouts!)
• Performance Allowance: €65 per month (Paid across 11 months per year)

What We Are Looking For

• Languages: Native or fluent (C1/C2) in French, paired with a solid C1 level in English.
  • Note: Candidates must be able to achieve a C1 score on the Harver English assessment during the selection process.
• Experience: A minimum of one year of experience in Customer Service, with a proven, strong customer-oriented approach.
• Flexibility: Comfortable working a 24/7 rotational schedule, including night shifts.

Key Responsibilities

• Deliver exceptional customer support to French and English-speaking users regarding their payment accounts and transactions.
• Handle inquiries with a high degree of empathy, security awareness, and professional communication.
• Maintain accuracy and quality standards in a fast-paced environment.

How to Apply

This is an urgent vacancy with a start date approaching quickly.

Click "Apply Now" to upload your CV in English or French, and a recruiter will reach out to guide you through the Harver English assessment!