Italian Customer Support Representative – Relocation Package

Job Description

Are you an Italian speaker looking to build an international career with a global technology giant? Cross Border Talents is seeking enthusiastic Italian-speaking Customer Experts to support users of a world-renowned premium luxury device brand.

This dynamic role blends customer support, sales assistance, and after-sales service. Whether you want to enjoy the vibrant energy of our modern office in the historic port area of Athens – Piraeus, Greece, or prefer the comfort of working remotely, this position offers the ultimate flexibility. We offer both on-site and Work-from-Home (WFH) models, alongside full relocation support!

Key Responsibilities

• Provide premium, empathetic customer support in Italian via inbound phone, live chat, and email.
• Assist customers with sales inquiries, helping them choose the right luxury products and complete their purchases.
• Handle after-sales requests, efficiently resolving issues related to deliveries, returns, and cancellations.
• Meet and exceed key performance metrics (KPIs) focused on Customer Satisfaction, Booked Call Rates, and First Call Resolution.
• Participate in continuous weekly training and upskilling sessions to advance your professional profile.

Requirements & Qualifications

• Language: Native or C2-level proficiency in Italian; intermediate professional English (B2/C1) for training and system navigation.
• Technical Skills: Solid PC literacy; familiarity with MacOS and iOS ecosystems is a strong advantage.
• Typing Speed: Minimum 25 words per minute with at least 80% accuracy.
• Location & Eligibility: Must be currently based in Greece or willing to relocate to Athens, Greece.
• Experience: No prior experience is required! We provide comprehensive, paid world-class training to launch your career.

What We Offer

• Competitive Compensation: €1,045.72 gross monthly base salary.
• Performance Bonuses: Earn up to an additional €200 monthly based on your achievements.
• Flexible Work Model: Choose between working on-site in Athens (Piraeus) or working from home (WFH) within Greece.
• Full Relocation Package: Flight tickets, initial accommodation support, and complete relocation assistance are provided!
• Paid Training: A structured training period and a 1-week nesting period (with 50% call handling) to ensure your success.
• Career Growth: Opportunities for part-time scheduling (subject to approval) and continuous professional development.