French Customer Support Representative

French Customer Support Representative

Location: Athens, Greece (On-site/Hybrid depending on project needs)
Language Requirement: Native/Fluent French + Good English (B2 level or above)
Employer: International Customer Experience Company

About the Role

We are looking for a French-speaking Customer Support Representative to join our international team in Athens. In this role, you will be the first point of contact for French-speaking customers, helping them with inquiries, solving problems, and ensuring they receive the highest level of support and satisfaction.

Responsibilities

• Respond to customer requests in French via phone, email, and chat.

• Provide information on products, services, warranties, and orders.

• Guide customers through troubleshooting and usage instructions.

• Handle complaints with professionalism and find fast solutions.

• Escalate complex or technical cases to specialist teams when needed.

• Record all customer interactions accurately in the system.

• Represent the brand with professionalism and positivity.

Requirements

• Native or fluent in French (C1/C2).

• Good English skills (B2+).

• Strong communication and interpersonal abilities.

• Ability to multitask and remain calm in a fast-paced environment.

• Customer service or technical support experience is a plus.

• Basic technical knowledge of consumer products is desirable.

Whats Offered

• Competitive monthly salary and bonus incentives.

• Relocation support (flight, temporary housing, and local assistance).

• Private health insurance coverage.

• Full training and opportunities for professional growth.

• International and multicultural work environment.

• A chance to live and work in sunny Athens.